FAQ

Location & hours

Where is Image Creators Salon and Spa?
We are at 568-F Ritchie Highway, Park Plaza, Severna Park, MD 21146, in the Park Plaza shopping center on Ritchie Highway. Call 410-544-8852 with any questions.
What are your hours?
Monday 9am–7pm; Tuesday, Wednesday and Thursday 9am–8pm; Friday 9am–7pm; Saturday 9am–4pm; closed Sunday.
Do you take walk-ins?
Yes, walk-ins are welcome. To make sure you get the appointment you want, call in advance at 410-544-8852 or book online.
Is there parking?
Yes — we're in the Park Plaza shopping center on Ritchie Highway in Severna Park, with parking in the center lot.

Booking & cancellations

How do I book?
book online any time, call 410-544-8852, or send an appointment request. Texture, extension and special-event services are booked directly with the salon.
What is your cancellation policy?
Cancel 24 hours ahead and there's no charge. Less than 24 hours’ notice and no-shows may be charged; please see our General Policy. Bridal or large group bookings must cancel seven days ahead.
What if I'm late?
If you're late, your service may be shortened or rescheduled so your specialist can stay on time for their next guest.
What payment do you accept?
Cash, Visa, MasterCard, Discover, Amex, debit cards, Apple Pay and Google Pay, and personal checks with proper ID. A $10 minimum applies to card transactions.

Hair

Why do haircut and color prices show a range?
Prices vary by stylist level (Level 1 through Level 5) and by the length and thickness of your hair. Your exact price is confirmed at consultation.
Do you cut curly hair?
Yes. We have a dedicated Curl Cut Specialist service ($100–110+), and our stylists cut every texture — straight, curly, thick or fine — with precision and free-form techniques. See haircut prices.
Do chemical services include a cut or style?
No. All chemical hair services are à la carte and do not include a style or haircut.
Do you cut children's hair?
Yes — Kid's Hair Cut (up to 10 years old) is $34–40+. Children not receiving a service are asked to stay in the waiting area with an adult.

Spa & skin

What should I expect when I arrive for a spa service?
Our guest relations team will welcome you and show you to the locker room, where you can store your belongings and change into a robe and slippers. Relax in our tranquil room with healthy refreshments until your therapist escorts you to a private treatment room.
How early should I arrive?
Please arrive 15 minutes before any spa service to check in, get a locker, complete a treatment record and change.
Are your spa providers licensed?
Yes. All spa services are provided by licensed estheticians and certified massage therapists.
How much is a HydraFacial?
Deluxe HydraFacial (45 min) is $250+; Platinum HydraFacial (60 min) is $325+.

Nails

How much is a pedicure?
Express pedicure $40, classic $55, spa $65, aromatherapy spa $70 and the Ultimate Footlogix pedicure $85.
How much is a gel manicure?
A gel manicure is $55 (30 minutes). Gel polish removal is $15.
What is Gel-X?
Gel-X is a soak-off gel extension system with the benefits of acrylic without the harsh odors. A full set is $100, fills $75 every 2–3 weeks, and a rebalance $90 at 4+ weeks.

Stylists & curly hair

How do stylist levels work?
Hair prices are set by stylist level, from Level 1 New Talent to Level 5 senior designers, based on demand, skill, experience and continuing education. See the levels.
Do you have a curly hair specialist?
Yes — our Curl Cut Specialist service is $100–110+. Learn more.

Discounts, packages & gift cards

Do you offer a military, first responder or teacher discount?
Yes. Active military, first responders, teachers and veterans receive 10% off regular-priced services with a current ID shown at every visit. It does not extend to family members and can't be combined with other promotions.
Do you sell gift cards?
Yes — in any dollar amount. Buy an e-gift card online or call the salon. Gift cards are valid for one year from purchase.
Do you offer spa packages?
Yes. Packages for the 60 Minute Massage, Spa Manicure, Spa Pedicure, Platinum HydraFacial, Image Ormedic Restoring Facial, Image Vital C Facial and Image Be Clear Facial are buy 5, get the 6th free.
Do you have a referral program?
Yes. Refer a friend and get $20 in IC Money; if a friend referred you, get 20% off your first service. Discounts and promotions can't be combined.

Ready to book? Reserve online any time, or call us and our Guest Relations team will help.

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