Exchange & Service Policy
We will gladly exchange hair, skin, or nail retail items within seven days of purchase.
No cash or credit card refunds will be given. Retail credit will be applied to your account and may be used for retail items only.
All makeup, hairpieces, brushes and discounted items are final sale.
If you are not satisfied with your services, we ask that you inform us within seven (7) days of your hair service. For nail services, dissatisfaction with gel please inform within 48 hours. Lacquer polish services please notify within 24 hours.
Credit Card Purchases / Personal Checks
A minimum of $10 is required for all credit card transactions.
IC welcomes personal checks with the proper identification printed on the check, including name and address accompanied by a valid ID. Returned checks are subject to a $20 fee.
IC cannot combine offers or promotions.
Cancellation Policy
- A 24-hour notice for canceled appointments: no charge.
- Failure to Show (No Show): Entire service will be charged.
- Less than 24-hour notice for canceled appointments: service/services are subject to be charged up to the full amount.
- Please note that if you are late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time.
- Bridal or large group cancellations: must be canceled seven (7) days prior to scheduled service.
Spa/Salon Policies
- IC policy is that anyone under eighteen (18) years old obtain consent from a parent or guardian before receiving services.
- Minors can only receive massage services with written parental/legal guardian consent.
- For clients aged 16 and under, the parent/guardian must always be present in the massage/treatment room.
- Large bags and backpacks are not permitted in the Spa.
- Services rendered outside the normal hours of operation will be subject to an additional fee.
Hero/Teacher Discount*
Heroes and teachers receive 10% off all regular priced service, and is offered to first responders, active military and teachers, and veterans. This discount is not extended to family members and cannot be combined with any other promotions. *Must show ID for every visit to Image Creators.
Please see a member of our Guest Relations Team for more information about our policies. IC reserves the right to refuse service. These policies are subject to change at the discretion of IC. IC is not responsible for lost, stolen, or damaged personal items.
Pricing
Image Creators Salon and Spa has a wide range of services to accommodate all of our guests' needs. In our Salon area we work within a European Level System which measures client satisfaction, service provider demand and years of dedication. This level system allows us to introduce our “New Talent” while offering others an opportunity for advancement within their field. Additional charges for length and thickness apply. All services will be priced on consultation.
- All prices are subject to change.
- Salon prices may vary on length and thickness of hair.
- All chemical hair services are a la carte and do not include a style or haircut.
- Additional charge for multicolor highlighting.
- Special day, time, and travel appointments can be arranged for bridal and special occasion services for an additional 15% surcharge fee.
Payment Types
We accept cash, VISA, MasterCard, Discover, Amex, Check Debit Cards, Travelers Checks, and Personal Checks with proper identification. Return checks are subject to a fee. Minimum credit card charge applied.
Minimum Age for Salon
We gladly service children. We ask that children not receiving a service remain in our waiting area supervised by an adult for their safety and comfort of other clients.
Minimum Age for Spa
Our Spa is an adult oriented atmosphere. In order to insure your comfort and the comfort of other guests, children under the age of 18 are not permitted in the Spa unless a treatment or service is being provided for the child and an adult accompanies the child.
Appointments/Scheduling
Please arrive prior to your scheduled appointment time. Should you arrive late, your service or treatment may be shortened to allow our specialist to be on time for their next appointment. However, the full appointment time will be charged.
Please notify Salon and Spa at least 48 hours in advance if you are unable to keep your appointment. Image Creators cannot foresee cancelled appointments due to inclement weather, employee sickness, emergency, etc. We will do everything possible to reschedule your appointment in a timely manner.
Gift Cards
Image Creators' Gift Cards are available for purchase in any dollar amount. Please contact a member of our Guest Relations Team for suggestions or help with Spa Packages or scheduling a Spa Day for someone special.
Image Creators is not responsible for lost or stolen Gift Cards. All Gift Cards sales are final. Valid for one (1) year from date of purchase. May be used towards services or products. May not be used for gratuity, redeemed for cash, or used to purchase another Gift Card. Donated gift certificates cannot be used to purchase Gift Cards. Must be present to be redeemed.
Rushed? Gift Cards can also be requested over the phone or online by clicking here. We will be glad to mail a Gift Card to you or the recipient (shipping and handling fees apply).
Quality Service Policy
Salon and Spa services are guaranteed 100%. Image Creators guarantees all chemical hair services for a two-week period provided professional products were advised and used. Please notify us within the two weeks of your visit. No cash or credit card refunds on services will be given.
Product Exchange Policy
We will gladly exchange any hair, skin, nail or body retail items within 30 days of purchase for retail credit. No cash or credit card refunds will be given. Retail credit can be used toward retail items only. All boutique, make-up, hairpieces, brushes and discounted sales are final. If you have any questions please see a member of our Guest Relations Team.
Protocols
For a stress free and relaxing visit in our Salon and Spa, please turn off all cell phones and pagers. Shirt and shoes must be worn in Salon and Spa. When walking through Salon or Spa watch your step and use caution. Be aware of any objects on the floor. Image Creators will not be responsible for any clothing damaged during a chemical service. We strongly advise changing into a chemical gown provided for you in our changing rooms. Smoking is not permitted in the Salon or Spa. Image Creators reserves the right to refuse any service or treatment due to misconduct or inappropriate behavior and language. Clients under the age of 18 receiving services must be accompanied by a parent or legal guardian.
Promotions
Offers may not be used for prior purchases, sale price items, or combined with any other coupon, offer, sale, or discount. Offer may not be used to purchase Gift Cards. Additional costs will incur for upgrades to any service. Combination package offers valid only for explicitly-mentioned package services, on same day, same appointment, and with same guest. Only one discount per customer, per day is valid. Limited stock on hand. Image Creators Salon and Spa, Inc. reserves the right to modify these rules and expiration dates at any time.